This is where I will regularly share tips, tricks and articles, aimed at small and medium-sized businesses who want getting things done to be easier and who dream of being able to turn all the passion of their founders into productive gains.
Time is our real and precious finite resource and with places like the photo below right on our doorstep who doesn’t want to free up more for themselves?
If you’d like a specific topic to be covered please do feel free to drop me a message and I will endeavour to schedule that in.
Over the last couple of years I had the pleasure of working with local communications agency MPAD. We looked at their own internal processes and then I subsequently facilitated a workshop with one of their key clients. In both cases we used process mapping to visualise what they did, when they did it and finally how much of their time was really adding value to their business. As a result we identified which activities we could make more efficient or eliminate entirely.
“The most dangerous kind of waste is the waste we do not recognise,”
Productivity improvements at MPAD
The sessions allowed MPAD to reconfigure business processes and develop their UX Design and Digital Intelligence Review products. Both slicker systems overall and standardised offerings are key to improving productivity and we certainly unlocked both with the power of Process Mapping.
Mapping as a tool
Having seen the power wielded by some sticky notes and Sharpie pens Mark from MPAD was a convert. Combining the lessons learnt from the sessions with me with other information from a visit to London Mark has adapted the mapping process to use with his clients. Used like this Mark can help everyone see the customer journey. This is a great example of using mapping flexibly and furthermore it highlights how these simple tools can transcend businesses to help teams really deliver great results.